Delivery & Shipping Policy

Grosale India Pvt Ltd

Scope: This delivery policy applies to all orders placed on Grosale app & website. 

Delivery Areas: Zepto Systems delivers to all areas in Agartala, Tripura. 

Delivery Time: Our aim is to deliver all orders within 1 hour from the date of order placement. However, delivery time may vary depending on the location of the delivery address and the availability of the products.

Delivery Fees: The delivery fee for all orders is charged at a moderate rate, which will be clearly displayed during the checkout process. The delivery fee is calculated based on the size, weight, and destination of the order.

Tracking Information: Once your order has been dispatched, you will receive an confirmation call from Grosale team, you can enquire about the status of your order by calling us on +91 9776977659. 

Delivery Responsibilities: Our delivery team will make every effort to deliver your order to you in a timely and professional manner. 

Delivery Issues: If you encounter any issues with your delivery, such as missing items or damaged goods, please contact our customer support team immediately. By placing an order on Grosale app or website, you agree to the terms of this delivery policy. If you have any further questions, please do not hesitate to contact us.